
FAQS
OUR ORDERING PROCESS
How to place an order
All online orders must be placed via DoorDash.
Pick-up Orders
Available by Appointment Only.
Delivery
Delivery is done by DoorDash. Pre-Order Required: 4 Days in Advance.
GENERAL FAQS
How to reheat and/or store your desserts? All our desserts come with instructions of reheating and storing.
How long are your Pastries fresh for? Because we believe in the goodness and purity of every ingredient, we not add preservatives. Enjoy immediately upon receipt.
Do you Desserts contain Alcohol? Yes. The alcohol evaporates when baking cakes and cookies. The residual alcohol content is very low (<0.5%). Raw desserts or frostings containing alcohol will be label, are not advisable for pregnant women, children or anyone that cannot consume alcohol even though content is low.
Order Time Frame? Cookie & Brittles 48 (business hours) in advance Pastries 72 (business hours) Custom orders 3 weeks in advance. Holidays have a set schedule, calendar fills up quickly. Place your order as far in advance as possible.
Can I Customize my order? Well yes you may call us 321.978.9468 or email info@sugarbirdv.com to discuss details.
How do I Order? We offer three options. By website, phone, email and text. info@sugarbirdv.com, 321.978.9468. We are excited to hear from you soon.
Allergies? Our kitchen is entirely egg-free, dairy free, animal free, Please be aware that our kitchen prepares foods and uses ingredients in our products that contain or may contain wheat, nuts, soy, corn and other allergens. We do not recommend our products should you have allergies.
Do we ship? We do not offer shipping for our confections.
No Show? Didn’t pick up your order, no worries. Call us ahead of you show time and we will make arrangements. No refunds or replacements though. Pick-up and Delivery are by appointment only, no exceptions and SugarbirdV are not responsible for orders not retrieved at appointed time.
STORE FAQS
Return Policy: We are responsible for preparation and delivery of product as discussed and per written contracted with customer. Changes to products after pick-up/delivery is not our liability. No refunds/exchanges/returns on edible food products.
Cancellations: A notice of at least 1 week before schedule due date on custom orders. 24 (business hours) for all other orders.
Special Agreements: During our detail consultation of your order all special arrangements are discussed and documented for clarity.
SugarbirdV is a Texas Cottage Bakery: This food is made in a residential home kitchen and is not inspected by department of state health service or local health department. Our kitchen is also 100% plant life facility, no animal or derivates of animals.